Privacy Notice

This privacy notice discloses the privacy practices for ServiceDogsUK.org. This privacy notice applies solely to information collected by this website. This privacy notice applies solely to information collected by this website for the purpose of the EU General Data Protection Regulation (GDPR). It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.

We will not sell, swap or rent this information to anyone.

Information might be shared with third parties in the process of managing your engagement with us,  we use JustGiving or via Facebook Giving for donations. For more information, please see their privacy notices.

We also use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at getintouch@servicedogsuk.org.

We will use your information to respond to you, regarding the reason you contacted us.

We will not share your information with any third-party outside of our organisation, other than as necessary to fulfil your request, unless if requested by police or regulatory bodies or legal advisors.

We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example, we will keep a record of donations subject to gift aid for at least seven years to comply with HMRC rules.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the contact form on our website:

  • See what data we have about you if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

On this website, we have an SSL certificate which means information that you send via our site is encrypted; this is why you will see a padlock in your browser bar.

We also protect your information offline. Only staff who need the information to perform a specific job (for example, fundraising or veteran applications) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via our contact page.

Cookies
When you visit our website we collect information to help us to understand how supporters use our site, and to make improvements. This information consists of your IP address, your browser (e.g. Internet Explorer), when you visited and which pages you visited or downloaded during your visit. We cannot use this information to find out further personal information about you, and will not share any individual information unless required to do so by law. Usage of a cookie is solely used to understand how to improve our web presence.

Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

We reserve the right to change this statement. We will notify you of any material changes to this statement via email (if possible) but recommend that you also check this statement regularly so that you are informed of any changes.

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